FAQ

When will my order ship? Orders typically ship within 2-4 days after ordering & are shipped usually using USPS 1st class mail (other carriers are sometimes used) with delivery estimates from 2-6 days after shipping.

Can I cancel or change my order? Cancellations & changes are accepted within one hour of ordering. We work hard to get your order out as quickly as possible so orders are typically sent to production an hour after the order is placed. 

Can I return my purchase? Due to the custom nature of our products returns/exchanges are not accepted so please read descriptions & size charts carefully. But if something isn't right with your order please reach out to us as your satisfaction is very important! Incorrect, damaged or defective merchandise is of course eligible for a refund or a replacement. To be eligible for a refund or replacement please email us within 10 days of receiving your order with photographs of the product. Requests for refunds or replacements will not be accepted after 30 days of purchase. 

How do I contact you? You can email us from the Contact link in the footer menu or the main menu or email us directly at Fiddlebok@aol.com

Can you customize an item? Usually we can but it depends on the item. Please feel free to reach out to us about any ideas you have & we'll be glad to get back to you.